Today I got a bill from Comcast which had over $140 in overage charges (have 3 roommates that were laid off and are on Netflix constantly). I was told previously a week ago that during corona virus they are suspending charging people for overages and that at that time unlimited data was not available.
So today I call them and ask they guy why they were charging me. The guy pretends to not know of the policy and actually implied that the previous representative is lying. At this point I ask him to give me a manager. (went full Karen) he puts me on hold.
Comes back says he can't find a manager. Puts me on hold
Comes back, can't find manager, tries sales pitch. I'm not biting, get me manager. Put on hold.
Comes back tries sales pitch again but more aggressively. Pitches me on unlimited data, which wasn't available a week ago. I'm incredulous, say I might agree but I want to talk to a manager first. Put on hold.
He comes back again, this time I cut him off, tell him in more colorful language that I'm sick of being jerked around, he then transfers me to a number with an automated message that hangs up on me.
Call again. Get a different guy, give him the old " the last guy just wasted an hour of my time so before you even get into your little speech I want to talk to the manager immediately".
He actually gets me the manager within 2 minutes 🤔
I tell the manager about the policy of not charging overage charges from March 13th to may 13th.
the manager literally tells me that's not true, and that I have to pay the overages. So I actually read their policy off their website back to him. He puts me on hold.
He comes back and tries a popular tactic, date confusion. He reads back my bill and it's billing date at a rapid pace in an attempt to confuse me. When I call him out as dates after March 13th he seems to backtrack.
Here is the weird part. His explanation was that they send me the whole bill which was 250.25 and the 140.00 would be credited to the next bill.
Problem is I still have to pay that 250.25 up front, and there is no guarantee that I will actually get that 140 rebate.
I think their whole operation in the way they handled this interaction was suspicious as hell. They first used the ah forget it technique in which they keep putting me on hold until I give up. They tried to lie and tell me that wasn't their policy twice by both representative and manager. They tried to confuse and distract and when that didn't work they said it would be credited.
I think they are going to bill people and those that didn't catch it will be charged in full. I'm posting this so that everyone can check their Xfinity bills and make sure they aren't scamming you.
Remember March 13 to may 13 it is their policy to not charge you. They have the right to change this as this is their policy, however they are doing this for Goodwill and publicity. If they turn around and actually charge people that should be public knowledge.
Submitted April 16, 2020 at 09:02AM by skralogy https://ift.tt/3cjSMjW
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